Refund policy

Refund Policy

At Boomba, customer satisfaction is our priority. We offer a hassle-free refund process within specific terms.

Refund Eligibility

You may request a refund within 30 days of your purchase date. Items must be unused, undamaged, and in their original packaging with all included accessories. Refund requests must be initiated within the 30-day window to qualify.

How to Request a Refund

To request a refund, contact our support team at supportboomba@gmail.com with your order number and reason for return. Our team will respond within 24-48 hours with instructions on how to proceed.

Return Shipping

Refund requests approved by Boomba do not include return shipping costs, which are the responsibility of the customer. Once your returned item arrives and is inspected, we will process your refund.

Refund Processing Time

Approved refunds are processed within 7-10 business days after we receive and inspect your returned item. The refund will be credited to your original payment method. Please allow additional time for your financial institution to process the credit.

Non-Refundable Items

The following items are non-refundable: items showing signs of use or damage, items returned outside the 30-day window, items without original packaging, custom or personalized products, and clearance or final sale items. Digital products are non-refundable once downloaded or accessed.

Exceptions

If you receive a defective or incorrect item, we will provide a full refund or replacement at no additional cost, regardless of the condition. Contact supportboomba@gmail.com with photographic evidence within 7 days of receipt.